Public Transit
TRIP RESERVATIONS
All trips are scheduled in advance on a first come first serve basis and are scheduled on a time and space availability basis. Trip reservations must be requested 24 hours in advance of requested pick up time. To register or to schedule trips call (574)-583-9119 between 8:00 a.m. - 4:00 p.m. Monday-Friday. Trips cannot be scheduled by telling a driver.
Hearing impaired persons can call the Indiana Relay Service at 711 or 1-800-743-3333. Same day add-on trips will be accommodated if there are openings on that day's schedule. Please let us know if you have special needs such as if you are use a mobility aid, have a caregiver accompanying you, service-animal, portable oxygen tank or respirator, etc.
All trips are scheduled in advance on a first come first serve basis and are scheduled on a time and space availability basis. Trip reservations must be requested 24 hours in advance of requested pick up time. To register or to schedule trips call (574)-583-9119 between 8:00 a.m. - 4:00 p.m. Monday-Friday. Trips cannot be scheduled by telling a driver.
Hearing impaired persons can call the Indiana Relay Service at 711 or 1-800-743-3333. Same day add-on trips will be accommodated if there are openings on that day's schedule. Please let us know if you have special needs such as if you are use a mobility aid, have a caregiver accompanying you, service-animal, portable oxygen tank or respirator, etc.
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WILL CALLS
Sometimes it may not be possible to schedule a time for your return trip. If this is the case you can schedule a Will Call. With a Will Call you call when you are ready to go. Unfortunately, because Will Calls don't have a scheduled time there may be a long wait before you can be picked up, You may also have to wait for a bus that is heading to your part of the county. For best service you should only schedule a Will Call as a last resort. |
RIDER PICK UP
WCCOA/Public Transit has a 15 minute pick up window. This means that the bus can arrive to pick you up anytime from 15 minutes before to 15 minutes after your scheduled pick up time. |
CANCELLATIONS AND NO SHOWS
You must be ready to go and be outside or waiting where you can see or hear the bus and be seen by the driver anytime during the pick up window. Once the bus arrives it will only wait 5 minutes before moving on and reporting you as a No Show. Once the bus leaves your pick up point it may not be able to come back. It is important that if you don't need your trip that you cancel at least 1 hours prior to your scheduled pick up time. Cancellations can be left on our voice mail when the office is closed. If the bus arrives to pick you up and the driver cannot locate you or you have failed to cancel your trip at least 1 hours prior to your scheduled pick up time you will be considered a No Show. No Shows waste time and money, make other passengers late and cause service denials to others. If you are reported as a No Show subsequent scheduled trips for that day are automatically cancelled until we hear from you to confirm your schedule. If your recorded as a No Show for 20% or more of your scheduled rides within a 60 day period your service will be suspended for 10 days. You can appeal your suspension by calling WCCOA/Public Transit (574)583-9119 and speaking with the Transportation manager.
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SAFETY
Seat belts must be worn at all times while the vehicle is in motion. All wheelchairs must be secured with a 4 point securement system. Passengers must remain seated with seat belts fastened until the vehicle has come to a complete stop. All Children over 8 years old must wear a seatbelt. Children less than 4 years old or 40lbs must be secured in a car seat. Children between the ages of 4 and 8 years old and less than 4'9" must use a booster seat. Car and booster seats are responsibility of the parent or guardian and White County Drivers are not responsible for securing. This responsibility is left to the parent/guardian of the child. |
RIDER COURTESY
Our service is a shared ride. We expect you to be respectful and courteous to others. Please do not eat, drink, chew tobacco, play loud music, engage in loud conversation, curse, touch, or disturb others on the bus. |
ASSISTANCE
Our service is provided from the door at your pick up point to the door at your destination. The driver may assist you to and from the door when boarding or leaving the bus, but is not permitted to enter a residence or building. An escort or personal care attendant may accompany you at no charge. The driver is trained in passenger assistance and will secure packages and assist with seat belts if needed. Riders are requested to limit carry-on bags. Bags must be small enough not to obstruct other riders and stored out of the aisle. It is the responsibility of the rider or his/her attendant to load and unload bags. Drivers will assist if necessary.
Our service is provided from the door at your pick up point to the door at your destination. The driver may assist you to and from the door when boarding or leaving the bus, but is not permitted to enter a residence or building. An escort or personal care attendant may accompany you at no charge. The driver is trained in passenger assistance and will secure packages and assist with seat belts if needed. Riders are requested to limit carry-on bags. Bags must be small enough not to obstruct other riders and stored out of the aisle. It is the responsibility of the rider or his/her attendant to load and unload bags. Drivers will assist if necessary.
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PROHIBITED ACTIVITIES
No smoking is permitted on the vehicle. No open containers of alcohol are permitted on the vehicle. Illegal act, threats or acts of physical violence will not be tolerated. WCCOA/Public Transit will contact law enforcement for assistance in threatening situations. Any rider who is a "direct threat" to the health or safety of others will be denied service. |
INCLEMENT WEATHER
For possible delays or closure please listen to WRMS 107.7 Due to poor road conditions, remoteness or other conditions service may not be available in all areas. Call (574)583-9119 |